Job Description

Job Description

Job Description

Description:

POSITION TITLE: Intake Coordinator - Long-Term Care Ombudsman Program

FSLA Category : Non-Exempt

PURPOSE: The Intake Coordinator is responsible for being the first point of contact via phone/internet for individuals with complaints regarding long-term care facilities.

REPORTING TO: Long-Term Care Ombudsman Coordinator/Director.

RESPONSIBILITIES & JOB FUNCTIONS (including but not limited to):

· Receive, process and log case and complaint calls/communications in timely and accurate manner.

· Provide information about the Long-Term Care Ombudsman Program.

· Maintain current Master List of Ombudsman facility assignments.

· Consistently use COASC authorized communication systems to ensure confidentiality and professional practices.

· Participate in continuing education, and training as time allows.

· Other duties as assigned by supervisor.

QUALIFICATIONS:

· Professional working proficiency in Spanish a plus.

· Preferred candidate lives in Riverside County, California

· Strong desire and/or experience in working with older adult population.

· Highly skilled and effective in communication, problem-solving, collaboration, and maintaining professional relationships.

· Consistently maintains objectivity, impartiality, and confidentiality in documenting, discussing and reporting incidents.

· Proficient in current usage of office technology, equipment and practices including Microsoft Office.

· Stable Internet connection when working remotely is required.

· Ability to work in private space when working remotely to guarantee caller confidentiality.

· Certified as a State Long-Term Care Ombudsman or the ability to successfully complete the 36- hour State Certified Long Term Care Ombudsman training.

· Have a valid California driver’s license, proof of insurance and reliable transportation.

· Submit to and successfully complete LiveScan Fingerprinting background check. .

· Proof of negative TB status.

· Proof of eligibility to work in the United States.

Note: Ombudsmen are by law, prohibited from employment in a long-term care facility or from having any financial interest in a long-term care facility during the time they are acting in an Ombudsman capacity. An Ombudsman will be required to sign the Conflict-of-Interest policy prior to commencing any assignments.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by the employee to successfully perform the functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform this job.

While performing the duties of this job the employee will be required to sit/stand for periods of time. Standing, walking and bending are required movements. The employee will occasionally need to lift approximately 20 lbs.

CONDITIONS OF EMPLOYMENT

The ability to transport oneself with reliable transportation is required.

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